The fastest way to get your case unlocked will be to find the code manually. It’s worth starting with similar numbers to the code you had intended to set. I.e if your code contains a "6" try a "9". Or try the code backwards as well. You'd be surprise

<div data-block="true" data-editor="1sccr" data-offset-key="5munk-0-0" id="isPasted"><h2 dir="ltr" id="troubleshooting-guide-1"><strong>Troubleshooting Guide 1&#xA0;</strong></h2><p dir="ltr" id="isPasted">The fastest way to get your case unlocked will be to find the code manually. It&#x2019;s worth starting with similar numbers to the code you had intended to set.</p><p dir="ltr">I.e if your code contains a &quot;6&quot; try a &quot;9&quot;. Or try the code backwards as well. You&apos;d be surprised how often people set their combinations while the suitcase is upside down!</p><p dir="ltr">If that does not work, you may need to start from 000. While it may seem tedious at first, this will be the quickest way to get your case open and should take no longer than 20 minutes.</p><p dir="ltr">For example: If your code could have been 444, then start at 300, 301, 302, 303, &#xA0;etc and go up until you do all the numbers. This way you&apos;re likely to stumble on your number sooner than doing the whole thing.</p></div>

Lock Troubleshooting Guide 1

Light Telescopic Handle - How To

Classic/Trunk Telescopic Handle - How To

We have designed our zips to sit as flat as possible against the lock. This is to ensure they don't catch on anything during transit and cause significant damage to the case. Depending on how much is packed (or previously packed into the suitcase) th

<p><span contenteditable="false" draggable="true" class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable"><iframe width="100%" src="https://www.youtube.com/embed/MKTWu_Wcnuo?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"><span class="fr-mk" style="display: none;">&#xA0;</span><span class="fr-mk" style="display: none;">&#xA0;</span></iframe></span></p><div data-block="true" data-editor="2b98v" data-offset-key="bpj0g-0-0" id="isPasted"><p data-offset-key="bpj0g-0-0"><br>We have designed our zips to sit as flat as possible against the lock. This is to ensure they don&apos;t catch on anything during transit and cause significant damage to the case.&#xA0;</p></div><div data-block="true" data-editor="2b98v" data-offset-key="e0g6j-0-0"><p data-offset-key="e0g6j-0-0">Depending on how much is packed (or previously packed into the suitcase) the sides of the suitcase may slightly misalign. In order for the zip tabs to secure themselves into the lock, both sides will need to be aligned as pictured below.</p><p><br></p><div data-block="true" data-editor="2b98v" data-offset-key="bpj0g-0-0" id="isPasted"><p data-offset-key="bpj0g-0-0"><img src="https://attachments.gorgias.help/P4k1n6j0on7reOX9/hc/bVpA37l5ZDxJ5oEd/2025070220-67b390eb-a30b-448a-8946-7a3d4f8d0956-8b5956fd-3222-42de-a758-182e0d6789c6.png" style="width: 300px;" class="fr-fic fr-dib"></p><p><br></p><div data-block="true" data-editor="2b98v" data-offset-key="3gr03-0-0" id="isPasted"><p>All you&apos;ll need to do is either hold up or press on down the opposite side of the case to align with the tabs with the lock. It may also help to lay your suitcase, flat on an elevated surface in case you need to move the shell.</p></div><div data-block="true" data-editor="2b98v" data-offset-key="c4eka-0-0" id="isPasted"><p data-offset-key="c4eka-0-0">As you continue to pack, the issue will fix itself, as the polycarbonate shell will adjust to your packing style over time.</p></div></div></div>

Misaligned Zips Troubleshooting

1. Feel the grooves. This method can be a little trickier, but by following these steps we can your suitcase open in no time.

<div data-block="true" data-editor="1sccr" data-offset-key="5munk-0-0" id="isPasted"><h2 id="troubleshooting-guide-2"><strong>Troubleshooting Guide 2</strong></h2><p><strong><span contenteditable="false" draggable="true" class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable"><iframe width="100%" src="https://www.youtube.com/embed/faPykxpH8wM?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"><span class="fr-mk" style="display: none;">&#xA0;</span><span class="fr-mk" style="display: none;">&#xA0;</span><span class="fr-mk" style="display: none;">&#xA0;</span><span class="fr-mk" style="display: none;">&#xA0;</span></iframe></span></strong></p><p><br></p><p data-offset-key="5munk-0-0"><span style="font-family: Inter;">1. Feel the grooves</span></p></div><div data-block="true" data-editor="1sccr" data-offset-key="6ie9m-0-0"><p><span style="font-family: Inter;"><strong>This method can be a little trickier, but by following these steps we can your suitcase open in no time.&#xA0;</strong></span></p></div><ul><li style="font-family: Inter;">Step 1: Source a thin, but rigid object. I.e, piece of paper, thin piece of plastic film, razor blade, etc.</li><li style="font-family: Inter;">Step 2: Insert the object between each number dial, feeling the central pillar running underneath.</li><li style="font-family: Inter;">Step 3: Cycling through each number, feel the shape of the pillar, it should feel smooth until you find a slight groove. It&apos;s important not to apply too much pressure otherwise this groove could be missed.</li><li style="font-family: Inter;">Step 4: Once you have felt the groove in the central pillar, cycle 5 digits upward.</li><li style="font-family: Inter;">Step 5: Repeat the process for the second dial.</li><li style="font-family: Inter;">Step 6: Once you have found the first two numbers, cycle through the every number on the last dial, while and squeeze the slider to find your code.</li><li style="font-family: Inter;">Step 7: Voila! You&apos;re suitcase is now open!</li></ul><div data-block="true" data-editor="5aobq" data-offset-key="8s7l7-0-0" id="isPasted"><div data-offset-key="8s7l7-0-0"><span data-offset-key="8s7l7-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;"><strong>2. Find the grooves</strong></span></span></div></div><div data-block="true" data-editor="5aobq" data-offset-key="fo6n3-0-0"><div data-offset-key="fo6n3-0-0"><span data-offset-key="fo6n3-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">If you&apos;re not able to find the code by feel, I would recommend shining a phone light directly on top of the lock. You will be able to see a difference in the metal when you get to the number with the groove.</span></span></div></div><div data-block="true" data-editor="5aobq" data-offset-key="4t1ku-0-0"><div data-offset-key="4t1ku-0-0"><span data-offset-key="4t1ku-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">Then, once you&apos;ve found the groove for at least 2, scroll up 5 numbers and be sure to keep those in the dial. With the final number, scroll up one by one on the dial, trying the slider at each number.</span></span></div></div><div data-block="true" data-editor="5aobq" data-offset-key="cujb2-0-0"><div data-offset-key="cujb2-0-0"><span data-offset-key="cujb2-0-0" style="font-family: Inter; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="5aobq" data-offset-key="eunj0-0-0"><div data-offset-key="eunj0-0-0"><span data-offset-key="eunj0-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;"><strong>3. Random scrolling</strong></span></span></div></div><div data-block="true" data-editor="5aobq" data-offset-key="87hs1-0-0"><div data-offset-key="87hs1-0-0"><span data-offset-key="87hs1-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">This process is a bit of a weird one and can sometimes take a while.</span></span></div></div><div data-block="true" data-editor="5aobq" data-offset-key="brg0l-0-0"><div data-offset-key="brg0l-0-0"><span data-offset-key="brg0l-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">Pressing or holding the slider across use a few fingers to scroll through random number combinations. Make sure to avoid applying pressure to the lock as this can make it tricker. You can view a video of this&#xA0;</span></span><span style="font-family: Inter; font-size: 16px;"><a href="https://drive.google.com/file/d/1y1WdoRX3tJ2IB6TAMJRkMOBeDY3Zts8O/view?usp=sharing" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="brg0l-1-0" style=" text-decoration: underline;"><span data-text="true">here</span></span></a></span><span data-offset-key="brg0l-2-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">.</span></span></div></div>

Troubleshooting Resources

Lock Troubleshooting Guide 1

Light Telescopic Handle - How To

Classic/Trunk Telescopic Handle - How To

Misaligned Zips Troubleshooting

Lock Troubleshooting Guides 2