Misaligned Zips TroubleshootingUpdated 2 months ago
We have designed our zips to sit as flat as possible against the lock. This is to ensure they don't catch on anything during transit and cause significant damage to the case.
Depending on how much is packed (or previously packed into the suitcase) the sides of the suitcase may slightly misalign. In order for the zip tabs to secure themselves into the lock, both sides will need to be aligned as pictured below.
All you'll need to do is either hold up or press on down the opposite side of the case to align with the tabs with the lock. It may also help to lay your suitcase, flat on an elevated surface in case you need to move the shell.
As you continue to pack, the issue will fix itself, as the polycarbonate shell will adjust to your packing style over time.